SOWK 552 - Healthcare/Eldercare Mediation

Prerequisite

SOWK 551 (Core Mediation) or equivalent course.

Description

Health and eldercare mediation is an emerging specialty in the field of mediation and conflict resolution. Building on theory and skills introduced in SOWK 551 (CORE Mediation). This 8-week on-line course begins with an overview of mediation practice and dispute resolution in the healthcare and eldercare fields, ways in which the healthcare system generates conflict, and the emerging models of healthcare mediation.

This course provides the essential theory, knowledge, skills, and values for mediators who wish to practice in settings that involve resolving a wide variety of conflicts early and directly while preserving professional relationships in healthcare settings. Students will identify the most common healthcare disputes, steps of the facilitative mediation process and how it applies to healthcare and eldercare settings, the emerging field of bioethics mediation, and essential communication skills for conflict resolution.

The course covers analysis of a conflict and special issues such as end of life issues, medical errors and use of apology, and cultural issues in healthcare conflict. The course discusses interdisciplinary collaboration with physicians, nurses, administrators, attorneys and others involved in healthcare disputes. Ethical dilemmas and standards of practice in healthcare and eldercare mediation are highlighted.

This course can be applied towards the:

• Mediation Certificate

Textbooks and Materials

Required

• Renegotiating Health care: Resolving Conflict to Build Collaboration (1999)
  Leonard J Marcus
  Not available at the CSU Bookstore

Students are asked to purchase the required textbooks prior to the start of the course. The textbooks can be bought through Amazon.com or your choice of bookstore. We suggest the use of www.uhfnyc.org Go to publications and in the search field, type "bioethics." The book can be directly purchased here.

Instructors

Holly Panetta

Holly Panetta is an attorney-mediator in Colorado with a practice in Mediation and Child & Family Investigation Services. As a contract mediator through the state Office of Dispute Resolution, Ms. Panetta mediates more than 200 court-ordered cases per year including divorce, child custody and dependency and neglect matters. Ms. Panetta recently joined the Institute for Advanced Dispute Resolution (IADR) as a faculty member teaching mediation courses through Colorado State University and Colorado Tech University.

Ms. Panetta attended law school at the University of Denver and received her Juris Doctor in 2003. She has a Bachelor of Arts in Journalism from Colorado State University. Ms. Panetta is also currently working toward a Master’s in Human Development and Family Studies at Colorado State University.