BSLL 1010 - Applied Business Science - Introduction to Quality Awareness
Noncredit
Delivery/Location: Online
The Four Barriers to quality, not people, are responsible for the inefficiencies and conditions that stress people and processes in the work place.
This course introduces you to how The 4 Barriers To Quality© impact your organization every day, frustrating your people and customers.
The 4 Barriers To Quality© are:
- Fear of expression and/or action
- Lack of communication, verbal and written
- Lack of written procedure
- Lack of formal training
The first step in transforming your organization is understanding that the four barriers have definite causes, and the result is negative impacts on your people and processes. Participants will discuss each of these barriers to quality, ways to deal with them and alternative ways to improve their business by eliminating these barriers.
NOTE: There are six online courses in this program, and all six must be taken to earn the certificate. The courses may be taken in any order, and more than one course may be taken at the same time.
This course can be applied towards the:
Noncredit courses do not produce academic credit nor appear on a Colorado State University academic transcript.
Instructors
Bruce Snell
bruce@brucesnell.com
Bruce Snell is President and CEO of BSG International, Inc., a company that offers businesses a complete infrastructuring package to increase quality and promote positive customer relations.
Bruce is the creator of BaseWork Systems 2000: Building Business Infrastructures, which was developed over a seven-year period. Its fifty-step, quality-directed program represents 20,000 hours of research and development that moves a company from an informal to formal organization. He has also created a transitional program for ownership succession of family-owned businesses.
Bruce has had numerous national speaking engagements for such groups as National Association of Postmasters of the United States (NAPUS), the Self-Insurance Institute of America, Inc. (SIIA), Western Regional Culligan Sales Association, Xerox Corporation, Martin Sprocket, United States Army Yuma Proving Ground, and Associated Bearing & Power Transmission Distributors, and he always receives rave reviews after every presentation. He also conducts one-day seminars on Breaking Through The 4 Barriers to Quality throughout the country.
